{"id":20733,"date":"2025-06-18T10:39:48","date_gmt":"2025-06-18T10:39:48","guid":{"rendered":"https:\/\/sprachzentrale.de\/refunds-and-returns\/"},"modified":"2025-06-18T10:40:59","modified_gmt":"2025-06-18T10:40:59","slug":"refunds-and-returns","status":"publish","type":"page","link":"https:\/\/sprachzentrale.de\/en\/refunds-and-returns\/","title":{"rendered":"Refunds and returns"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n<p class=\"wp-block-paragraph\">We handle cancellations, returns and rejections of our offered products and courses in accordance with the statutory regulations (see <a href=\"https:\/\/sprachzentrale.de\/agb-kundeninformation\/\" data-type=\"page\" data-id=\"19232\">General Terms and Conditions and Customer Information<\/a>)<\/p>\n\n<p class=\"wp-block-paragraph\">There is a fourteen-day right of withdrawal for booked courses. After this time, no refunds can be made and there is no entitlement to compensation or vouchers. If a course does not take place, the amount paid will be refunded immediately and in full.  <\/p>\n\n<p class=\"wp-block-paragraph\">E-books and digital, virtual products are excluded from the statutory right of return!<\/p>\n\n<p class=\"wp-block-paragraph\">Non-returnable products are:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Vouchers, gift cards<\/li>\n\n\n\n<li>downloadable products, such as digital learning materials, e-books, scripts, mind maps, quizzes, software, etc.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>Do you need help or do you have any questions?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Please contact us at the e-mail address <a href=\"mailto:info@sprachzentrale.de\">info@sprachzentrale.de<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview We handle cancellations, returns and rejections of our offered products and courses in accordance with the statutory regulations (see General Terms and Conditions and Customer Information) There is a fourteen-day right of withdrawal for booked courses. After this time, no refunds can be made and there is no entitlement &hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20733","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/sprachzentrale.de\/en\/wp-json\/wp\/v2\/pages\/20733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sprachzentrale.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sprachzentrale.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sprachzentrale.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sprachzentrale.de\/en\/wp-json\/wp\/v2\/comments?post=20733"}],"version-history":[{"count":1,"href":"https:\/\/sprachzentrale.de\/en\/wp-json\/wp\/v2\/pages\/20733\/revisions"}],"predecessor-version":[{"id":20735,"href":"https:\/\/sprachzentrale.de\/en\/wp-json\/wp\/v2\/pages\/20733\/revisions\/20735"}],"wp:attachment":[{"href":"https:\/\/sprachzentrale.de\/en\/wp-json\/wp\/v2\/media?parent=20733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}